Privacy Policy

PRIVACY POLICY

Last Updated: October 5, 2026

Brogan Group respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, purchasing products or services, booking training or consultations, or otherwise interacting with our business.

This Privacy Policy explains the types of information we may collect, how we may use that information, when information may be shared, and the choices available to you.

INFORMATION WE MAY COLLECT

Depending on how you interact with Brogan Group, we may collect information including:

Your name.

Company or organization name.

Email address.

Telephone number.

Billing and shipping address.

Order and transaction information.

Products or services you are interested in.

Information submitted through website forms, chat tools, email, telephone, scheduling systems, or other communications.

Training, consultation, or appointment information.

Technical information associated with your use of our website, such as browser type, device information, IP address, approximate location, referring pages, website activity, and cookie or analytics information.

Project files, drawings, photographs, coordinate information, CAD files, CSV files, point clouds, surfaces, or other technical information that you voluntarily provide for training, support, troubleshooting, data processing, or other services.

HOW WE USE INFORMATION

Brogan Group may use personal information to:

Process and fulfill orders.

Arrange shipping and delivery.

Provide products, software, subscriptions, training, consulting, and technical support.

Respond to inquiries and customer service requests.

Schedule meetings, demonstrations, training sessions, and consultations.

Provide quotes and product recommendations.

Communicate regarding orders, services, warranty matters, or customer accounts.

Maintain business and transaction records.

Improve our website, products, services, and customer experience.

Analyze website traffic, advertising performance, and customer interactions.

Prevent fraud, misuse, security incidents, or unauthorized transactions.

Comply with legal, tax, accounting, regulatory, or contractual obligations.

Send marketing, educational, promotional, or product-related communications where permitted by applicable law.

ONLINE STORE AND PAYMENTS

When you make a purchase, payment information may be processed by third-party payment processors and financial service providers.

Brogan Group does not necessarily receive or store your complete credit card or other payment account information.

Payment transactions may be subject to the privacy policies and terms of the applicable payment processor, bank, financing provider, or financial institution.

WIX AND WEBSITE SERVICES

Our website is hosted and operated using Wix and may use Wix services for website hosting, online commerce, customer communications, forms, analytics, marketing, and other website functionality.

Information submitted through our website may therefore be processed or stored through Wix and its service providers in accordance with their applicable privacy practices.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us operate the website, remember preferences, understand how visitors use the website, measure advertising performance, improve marketing, and provide relevant content.

Some cookies are necessary for website functionality, while others may be used for analytics or advertising where permitted by applicable law.

Your browser and, where available, our website cookie settings may allow you to control or disable certain cookies.

ANALYTICS AND ADVERTISING

Brogan Group may use third-party analytics and advertising services to understand website traffic, measure marketing performance, and advertise our products and services.

These providers may collect information about website visits, interactions, devices, and advertising activity using cookies, pixels, or similar technologies.

Depending on the services enabled on our website, these providers may include platforms such as Google, Meta, Wix, or other advertising and analytics providers.

Their handling of information is also governed by their respective privacy policies and settings.

EMAIL AND MARKETING COMMUNICATIONS

If you provide your contact information, Brogan Group may communicate with you regarding products, services, training, events, educational information, promotions, or other relevant business information where permitted by applicable law.

Marketing emails will generally provide an unsubscribe option.

You may unsubscribe from marketing communications at any time. Transactional, order-related, warranty, account, or service communications may still be sent when necessary.

SCHEDULING AND THIRD-PARTY BUSINESS TOOLS

Brogan Group may use third-party platforms for scheduling, communications, customer management, document sharing, analytics, artificial intelligence, technical support, and other business operations.

Information you provide when using these services may be processed by the applicable third-party provider.

We encourage users to review the privacy practices of third-party services they choose to use.

AI AND CHAT TOOLS

Our website may provide automated chat, artificial intelligence, or similar tools to help answer questions about Brogan Group products, services, workflows, or other information.

Information entered into these tools may be processed by the technology provider supporting the service.

Users should not submit passwords, payment card information, confidential personal information, or other highly sensitive information through an AI or automated chat tool unless specifically instructed that the system is designed to securely receive that information.

AI-generated responses are provided for convenience and may not always be complete or accurate. Important purchasing, technical, contractual, or project decisions should be independently confirmed where appropriate.

SHARING OF INFORMATION

Brogan Group does not sell personal information to third parties for money.

We may share information when reasonably necessary with service providers and business partners that assist us with:

Website hosting and operation.

Payment processing.

Order fulfillment.

Shipping and logistics.

Manufacturers, distributors, and suppliers.

Software and subscription activation.

Warranty support.

Scheduling and communications.

Email and marketing services.

Analytics and advertising.

Information technology and security.

Accounting, legal, insurance, and professional services.

Financing services requested by a customer.

We may also disclose information where required by law, legal process, government authority, or where reasonably necessary to protect Brogan Group, our customers, our property, or others.

MANUFACTURERS AND SERVICE PROVIDERS

Certain purchases may require information to be provided to a manufacturer, distributor, software provider, correction-network provider, shipping provider, or other partner in order to register equipment, activate services, provide warranty support, deliver products, or otherwise fulfill the customer's purchase.

Only information reasonably necessary for the applicable purpose will generally be provided.

CROSS-BORDER DATA PROCESSING

Brogan Group operates and serves customers in Canada and the United States and uses service providers that may operate internationally.

As a result, personal information may be processed or stored outside your province, state, or country of residence.

Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

DATA RETENTION

Brogan Group may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, provide customer support, meet warranty obligations, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory requirements.

Information that is no longer reasonably required may be deleted, anonymized, or securely retained where required by law or legitimate business requirements.

DATA SECURITY

Brogan Group takes reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, website, email service, or other electronic system can be guaranteed to be completely secure.

Users should use appropriate care when transmitting sensitive or confidential information electronically.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you reside, applicable privacy laws may provide rights relating to your personal information.

These may include rights to request access to personal information, request correction of inaccurate information, request deletion in certain circumstances, withdraw consent where applicable, or object to certain uses of personal information.

These rights are subject to applicable legal exceptions and verification requirements.

To make a privacy-related request, contact Brogan Group using the contact information provided on our website.

CHILDREN'S PRIVACY

Brogan Group's products and services are intended primarily for businesses, contractors, professionals, and adult customers.

Our website and services are not intentionally directed toward children, and we do not knowingly seek to collect personal information from children through our commercial services.

THIRD-PARTY LINKS

Our website may contain links to websites, manufacturers, software providers, social media platforms, scheduling services, financing providers, or other third-party services.

Brogan Group is not responsible for the privacy practices, security, or content of independent third-party websites or services.

CHANGES TO THIS PRIVACY POLICY

Brogan Group may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, service providers, or legal requirements.

The current version will be posted on our website with an updated effective date.

CONTACT

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be submitted using the contact information provided on the Brogan Group website.

Brogan Group

www.brogangroup.ca